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Food and Chemical Toxicology Publications BENHAYYAN
FAQ
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  • How do I submit a sample?
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  • Do I need an account to submit a sample for testing?
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  • What are sample shipping conditions?
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  • What are the receiving hours, contact information and shipping address?
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  • What is your typical turnaround time and do you offer rush services?
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  • How do you report results?
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  • What analytical testing methods do you use?
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  • Do you offer volume discount?
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  • Do you offer other services not mentioned on your website?
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  • How long do you keep my results on file?
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  • What does BEN-HAYYAN laboratories do to ensure quality control?
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  • Are BEN-HAYYAN accredited laboratories and what does it mean?
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  • How can I contact with you?
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  • Is it possible to pay online?


    • How do I submit a sample?
      Food and water Samples can be submitted in person or through sending it by the couriers to BEN HAYYAN Laboratories; as a first step the items will be delivered to the reception area to take a number and complete the registration, in other hand you can get a sampling service by our specialist staff by your request.

      For air quality measurements, sampling and measurement take place onsite for all parameters, except for dust filters and pollutants absorbed in solutions; these are sampled onsite and analyzed in Lab.

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      Do I need an account to submit a sample for testing?
      Generally, you don’t need an account to submit a sample, but in order to facilitate and accelerate the submission and get your results on time, it is a highly recommended to subscribe (sign up) for an account in our website and then you can fill the request form and use the E- payment (Master Card, Visa Card,… etc) .
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      What are sample shipping conditions?
      Samples should be shipped in their natural status. Regarding the status of the sample ,if its is a frozen product – ship it frozen; if it is a refrigerated product – ship it refrigerated , safe each samples in its own container and seal completely to prevent leakage. Samples that are normally refrigerated or frozen should be shipped in a cooler with dry ice around the sample. Next you can fill up the customer test request form that enables you to fill all tests and specifications you need. Call us to take a recommendation or discuss the specific analysis that you need.
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      What are the receiving hours, contact information and shipping address?
      Our receiving hours are 8:00 am ~ 4:00 pm from Sunday to Thursday, Saturday delivery is available, for assistance please do not hesitate to contact us.
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      What is your typical turnaround time and do you offer rush services?

      Our typical turnaround time varies on the department, test you request, test method and number of samples. Microbiology samples are typically started the day they are received with completion in 2 to 3 days, yet some tests do take up to 10 days for completion. Chemistry samples are normally completed within 5-10 days, and nutritional analysis can take up to 18 business days. urgent analyses are available on a limited basis for chemical and physical tests, but not for microbiology. If you need urgent analyses, please call in advance for details and specify “urgent” on your customer test request form.

      For air quality measurements, results of measurements are obtained immediately after measurement for all parameters, except for dust filters and pollutants absorbed in solutions; these are sampled onsite and analyzed in Lab. Time depends on analysis in Lab, which might take up to 3 days, depending on number of samples and parameters to be analyzed.


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      How do you report results?
      Results can be reported and reviewed in multiple formats. Our cutting edge Laboratory Information Management System (LIMS) allows you to receive and review your results 24 hours a day seven days a week via the Internet. Another benefit of our LIMS system is that you can review your testing history with BEN HAYYAN Research back to the original date of LIMS implementation. Results can also be emailed, faxed and/or mailed to you. If you are sending multiple samples and need separate reports, please indicate it on your Customer Test Request Form. We tailor what works best for you. *Please note that who request the test is the only authorized person to see the results.  

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      What analytical testing methods do you use?
      Unless otherwise notified, all analyses are performed as per AOAC, ISO, FAO, BS, APHA/AWWA, ASTM, BAM, FDA, USDA, and EPA or other such testing procedures as deemed applicable for our clients needs.
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      Do you offer volume discount?
      Discounts may be available, we will be glad to assist you with more information about discounts.Please Contact us
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      Do you offer other services not mentioned on your website?
      BEN HAYYAN laboratories  is capable to offer a wide range of chemical, microbiological and physical testing, consulting , and training in the fields of Food and Environment safety, in air quality measurements we also provide:
         •    Ambient air quality monitoring (gases, dust, and meteorology)
         •    Stack emission measurements (gases and dust)
         •    Indoor air quality
         •    Work areas air quality
         •    Vehicular exhaust emissions (diesel and gasoline driven vehicles)
         •      Please call or email us to request any assay you are unable to locate.


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      How long do you keep my results on file?
      Hard copies of all raw data are maintained in storage for at least six years. Soft copies of final reports will also be retained. There may be a charge for recovery of this information from storage depending on the volume of material requested and the storage location.
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      What does BEN-HAYYAN laboratories do to ensure quality control?
      At least one of the following control schemes is used ensure the accuracy of analytical results:
      •    Replications.
      •    Using certified reference materials.
      •    Inter-lab comparison with accredited / officially recognized laboratories (local/ abroad).
      •    Participation in Proficiency Testing Programs
      •    Quality Control charts.
      •    Comparison with other methods (if any)   


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      Are BEN-HAYYAN accredited laboratories and what does it mean?
      Means that the laboratories are certified by accreditation body to properly conduct tests within the scope of accreditation (fulfill all the requirements of the international standards ISO/IEC 17025.)
      BEN-HAYYAN laboratories were granted an international accreditation ISO/IEC 17025.)From Swedish Board for Accreditation and Conformity Assessment (SWEDAC) in September 2008, also it is accredited By Jordanian Accreditation Unit in Jordan Institution for Standards and Metrology (JISM).


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      How can I contact with you?
      You can contact us by using our contact information section in the site Home > Contact Us!
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      Is it possible to pay online?
      Well, for the time being no; you can't pay online, because we haven't got a secured payment gateway. But in the near future we will make it available for all customers
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